Last updated: September 2026
These terms apply when you buy from anaiseathletica.com. By placing an order, you accept them.
Terms of Service
1. Who we are
This store is operated by Anaise Athletica ("we", "us"), registered in Indonesia and hosted on Shopify.
- Jl. Raya Kerobokan No.68, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung, Bali 80361
- hello@anaiseathletica.com · WhatsApp: +62 817-9550-302
2. Using our store
You must be 18 or have a parent or guardian's consent. Please give us accurate delivery and contact details — we can't be responsible for a delivery that fails because the address was wrong, though we'll always help you sort it out.
Don't use our store unlawfully, to harass or discriminate against anyone, to upload viruses, to scrape or collect other people's data, to impersonate someone, or to interfere with the site's security. We may close an account used this way.
3. Products and prices
We describe and photograph every piece as accurately as we can. Screen colours vary and hand measurements may differ by 1–2 cm — normal for apparel, not defects. If a product materially differs from what was advertised, that's covered by our Return Policy and you're entitled to a remedy.
Everything is made in limited runs and subject to availability. Prices may change, but never for an order we've already accepted. International orders may attract import duties and taxes, which are yours to pay.
Other channels: We also sell on Shopee, TikTok Shop, Instagram, and at our store, pop-ups and stockists. Prices there may differ because of platform fees and campaigns, and promotions don't carry across channels. The price that applies is the one shown at checkout where you bought, and returns follow that channel's policy.
If a listing contains a pricing or description error, we may correct it and cancel the affected order. We'll contact you first and refund you in full.
4. Orders, payment and delivery
Your order is an offer to buy; the contract forms when we confirm dispatch. We may decline or cancel an order — out of stock, listing error, unverified or suspected fraudulent payment, or a breach of these terms — and refund you in full, with no cancellation fee.
We may limit quantities per person, household, card or address, and refuse orders that look like they're placed by resellers rather than for personal use. If you'd like to stock us, email hello@anaiseathletica.com instead.
Payments are handled by Shopify Payments and our other providers; we don't store your card details. Orders are processed in 1 business day and delivered by couriers of your choice at checkout. Delivery estimates are estimates. Risk passes to you on delivery — parcels lost or damaged in transit are ours to resolve.
5. Our designs and your content
Our name, logo, designs, prints, photography and copy belong to us, protected under Indonesian copyright and trademark law. You may share our content personally, but not copy, resell or manufacture from our designs without written permission.
When you post a review or tag us, you keep ownership but let us use it in our marketing. We may remove content that's unlawful, defamatory or discriminatory — never simply for being critical.
If you send us design ideas we didn't ask for, we're not obliged to keep them confidential, pay for them, or reply, and we may already be working on something similar.
6. Privacy
We handle your data under Law No. 27 of 2022 on Personal Data Protection. See our Privacy Policy. We use third-party services for hosting, payments, delivery and analytics; we're not responsible for other companies' websites or terms.
7. Responsibility
We're responsible for supplying goods that match what we advertised and are fit to wear. We're not liable for indirect losses, and our liability for an order is limited to what you paid for it.
If a third party claims against us because of something you did, you agree to cover our reasonable costs. This covers your conduct, not ours.
We're not in breach if we're delayed by something beyond our control — natural disaster, epidemic, courier failure, government action.
8. General
These terms, with our Return and Privacy policies, are the whole agreement between us. If we don't enforce a right once, we keep it. If any part is unenforceable, the rest stands. We may update these terms, but the version live when you order is the one that governs your order.
9. Complaints
If something goes wrong or is unsatisfactory, please email hello@anaiseathletica.com
Return & Exchange Policy
We accept size exchanges on unworn, unwashed items with tags and pads intact, within 7 days of delivery. We don't accept change-of-mind returns. Anything faulty, damaged or wrong is always our responsibility.
| If… | You get | Return postage | Tell us within |
|---|---|---|---|
| Wrong, damaged or not as described | Replacement, or a full refund if we can't replace it | We pay | 2 business days |
| The size doesn't fit | Exchange for another size, or credit if unavailable | You pay | 7 days |
| You changed your mind | Not accepted | — | — |
| Order not yet dispatched | Full refund | — | Any time before we ship |
Condition
To be exchanged, items must be unworn, unwashed and unaltered, with no makeup, perfume, deodorant, pet hair or odour, tags attached, and in original packaging. Removable bra pads must be returned with the garment. Trying a piece on to check the fit is fine; training in it isn't. If a return arrives unsellable we'll photograph it, contact you, and send it back at your cost.
What we can't exchange
- Swimwear and intimates once worn or the hygiene liner is removed
- Final sale and clearance items
- Gift cards, free gifts and promotional items
- Items past 7 days, or returned without tags or pads
- Items bought from an unauthorised reseller, personal shopper or jastip service — we can only handle orders from our own channels
*This list is about size exchanges only. Anything bought from us is covered if it's faulty, damaged or wrong — including sale items and swimwear.
If something's wrong
Email returns@anaiseathletica.com or WhatsApp +62 817-9550-302 with your order number, photos and unboxing video. We reply within 2 business days with a return reference and, where the fault is ours, a prepaid label. Please don't send anything back before you hear from us.
We inspect within 3 business days of your parcel arriving.
Costs and refunds
You pay return postage for size exchanges, and any duties on international returns are deducted from your credit. We pay when the fault is ours, and refund your original shipping too. We cover sending the replacement size out once per order.
Your return is your responsibility until it reaches us, so please use a tracked service — we can't replace a parcel that never arrives. Where we sent the label, it's ours from the moment you hand it over.
Refunds go to your original payment method within 7 days of us accepting your claim — typically 5–14 business days for your bank to post it. Store credit is issued immediately as a gift card code, valid 12 months. No restocking fees.
Still not happy?
Email hello@anaiseathletica.com with "Escalation" in the subject and we'll review it within 5 business days.
Contact Us
General: hello@anaiseathletica.com · Returns: returns@anaiseathletica.com · WhatsApp: +62 817-9550-302
Returns Address: Jl. Raya Kerobokan No.68, Kerobokan Kelod, Kec. Kuta Utara, Kabupaten Badung, Bali 80361
(Please obtain return authorisation before dispatching any parcel).
We reply within 2 business days, Monday to Friday, 10:00–18:00 WIB.